MC Plumbing (702) 341-5719
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Before you call.

Four short guides for the first five minutes: what to shut off, what to leave alone and what to tell the plumber.

Call for a free estimate or call (702) 341-5719
An MC Plumbing crew member in a blue company T-shirt taking a call on his phone, a job board on the wall behind him.
MC Plumbing · Picking up the phone
An MC Plumbing crew member in a blue company shirt beside an open kitchen sink cabinet.
Beside an open sink cabinet
Guide 01

Water where it shouldn't be

Then ask for: leak detection or pipe repair.

  1. Close the shutoff valve at the fixture. If you can't find the source, close the main water shutoff for the building.
  2. Keep water away from outlets and cords. If it has reached them, stay out of the area.
  3. Open a faucet at the lowest point to drain the lines after the main is off.
  4. Take a photo of where the water is showing up. It helps on the phone.
Guide 02

No hot water

Then ask for: water-heater repair, standard or tankless.

  1. Check whether it's one tap or every tap. One tap points at a fixture, every tap at the heater.
  2. Read the label on the heater: gas or electric, tank size, and tank or tankless.
  3. If the tank itself is leaking, close the cold-water valve on the line feeding it.
  4. Follow the manufacturer's label for anything else. Leave the gas controls to a plumber if you're unsure.
MC Plumbing's hot-water sewer-jetting trailer, lettered 702-341-5719, with a crew member in a blue company shirt standing beside it.
The hot-water sewer-jetting trailer
Guide 03

Drain or sewer backing up

Then ask for: drain cleaning, hydro-jetting or a camera inspection.

  1. Stop sending water down. No dishwasher, laundry, showers or flushing until it's cleared.
  2. Note which drains are slow. One sink is a local clog. Several at once points at the main line.
  3. Skip the chemical drain cleaner. It sits in the pipe and makes the line harder to open safely.
  4. If sewage is coming up, keep people and pets out of that room.
Guide 04

You smell gas

For planned gas-line testing, installation or repair, call MC Plumbing afterwards.

  1. Leave the building right away and take everyone with you.
  2. Don't use light switches, appliances, phones or anything with a flame on the way out.
  3. From outside, call 911 or your gas utility's emergency line.
  4. Go back in only when the utility or fire department says it's clear.

General guidance for the first few minutes, not a diagnosis of your plumbing. If you aren't sure a step is safe, skip it and call.

On the phone

Have this ready.

Or let the work order put it together for you.

Write a work order
01 · Address
Street address and whether it's a home or a business.
02 · Symptom
What you're seeing, where, and when it started.
03 · Status
Whether the water is off and whether anything is still running.
04 · Callback
The best number and time to reach you.

Free estimate

Get a free estimate. Call the number on the van.

702.341.5719

Free written estimates and upfront pricing. Call to confirm availability.

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